Last updated: October 2026

At Prism Adventures, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have in relation to it. It applies whenever you visit our website, contact us, or register for a trip.

1. Information We Collect

We collect personal information in the following categories:

Identity and contact details: Your full name, phone number, email address, nationality, and date of birth.

Travel and booking information: Passport details, visa information, travel preferences, dietary requirements, and emergency contact details. Emergency contact information is used solely in the event of a serious incident during a trip.

Health information: Any medical conditions, physical limitations, or medication needs you disclose that may affect your safe participation in a trip. This information is shared only with guides or operational partners who require it for safety reasons and is not retained beyond the conclusion of your trip.

Payment records: Bank transfer confirmations and payment receipts you share with us for booking purposes. Prism Adventures does not collect or store credit or debit card numbers.

Communications: Emails, messages, inquiries, and any other correspondence you send to us.

Website usage data: Information collected automatically when you browse our website, including your IP address, browser type, pages visited, and time spent on the site. This data is used for analytics purposes only.

Photography and video: Images or footage taken during trips by Prism Adventures staff or guides for marketing and documentation purposes, subject to your consent as outlined in our Terms and Conditions.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your booking and participation in our trips

• Communicate trip logistics, updates, and pre-departure information

• Share relevant details with local operators, guides, and accommodation providers to deliver the services you booked

• Support our internal accounting and administrative functions, including maintaining billing records

• Send optional newsletters, trip announcements, or promotional content, only if you have subscribed or consented

• Analyze website usage to improve our services and online experience

• Meet any legal or regulatory obligations under Kuwaiti law or the laws of countries where our trips operate

3. Use of Automated and AI-Assisted Tools

Prism Adventures may use AI-assisted tools to help manage trip registrations, process signup information, and organize participant data. These tools are used solely for administrative efficiency and do not make automated decisions that affect your booking or participation. Any personal data processed through these tools is subject to the same protections described in this Policy and is not used to train third-party AI systems.

4. How We Share Your Information

We do not sell your personal information to third parties. We share your data only in the following limited circumstances:

Operational partners: Accommodation providers, local guides, transport companies, and activity operators in the countries where your trip takes place receive only the information necessary to deliver your booked services. These partners are required to handle your data responsibly.

Internal teams: Your name and payment records may be shared with Prism Adventures’ accounting and administrative team for billing and record-keeping purposes.

Legal requirements: We may disclose your information if required by Kuwaiti law, a court order, or applicable regulations in the countries where your trip operates, including border control and immigration authorities where required.

Business changes: In the unlikely event of a merger, acquisition, or change of ownership of Prism Adventures, your data may be transferred as part of that process. You will be notified of any such change.

5. International Data Transfers

As a travel company operating across the Gulf region and internationally, some of your personal information may be shared with partners and service providers in the countries where your trips take place. By booking a trip with Prism Adventures, you consent to these transfers, which are made solely for the purpose of delivering the services you have booked. We take reasonable steps to ensure that any partner receiving your data handles it with appropriate care.

6. Cookies and Website Tracking

Our website uses cookies, which are small text files stored on your device that help us understand how visitors use our site. We use cookies to:

• Analyze website traffic and usage patterns

• Improve the browsing experience and content relevance

• Support any embedded social media or third-party tools on our site

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. By continuing to use our website, you consent to our use of cookies for the purposes described above.

7. Data Security

We take the security of your personal information seriously. We:

• Store personal data securely and restrict access to authorized personnel only

• Use secure communication methods for receiving and processing payments

• Take reasonable technical and organizational precautions to protect your information from unauthorized access, misuse, or disclosure

No method of data transmission or storage is completely secure. In the event of a data breach that affects your personal information, we will notify you and take appropriate steps to address it.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Health and dietary information collected for a specific trip is not retained beyond the conclusion of that trip. Payment records and booking history are retained for accounting and legal compliance purposes. You may request details of how long specific data is held by contacting us directly.

9. Your Rights

You have the following rights in relation to your personal information:

• Access: You may request a copy of the personal information we hold about you

• Correction: You may ask us to correct any inaccurate or incomplete information

• Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain it

• Restriction: You may ask us to limit how we use your data in certain circumstances

• Withdrawal of consent: Where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, contact us at the details below. We will respond within a reasonable timeframe and may request verification of your identity before acting on your request.

10. Children’s Data

Prism Adventures does not knowingly collect personal information from individuals under the age of 18 without verified parental or guardian consent. If you are booking on behalf of a minor, you confirm that you have the authority to provide their information and consent to its use as described in this Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or best practices. Any updates will be posted on our website with the revised date at the top of this page. Continued use of our website or services after any update constitutes your acceptance of the revised Policy.

12. Contact Us

For any questions, requests, or concerns about your privacy or this Policy, please contact us at:

Email: Ahmed@prismadventures.com